Amazon Connect Contact Lens generative AI-powered agent performance evaluations (preview) now available in 6 new regions

Amazon Connect Contact Lens generative AI-powered agent performance evaluations (preview) are now available in Europe (Frankfurt), Europe (London), Canada (Central), Asia Pacific (Sydney), Asia Pacific (Tokyo), and Asia Pacific (Singapore) AWS regions, providing managers with generative AI-powered recommendations for answers to questions in agent evaluation forms. Managers now receive additional agent behavioral insights (e.g., did […]