Recommerce: The Growing World of Circularity and Resale

Did you know that globally, one rubbish truck’s worth of clothes ends up in a landfill site every second? And that’s just clothes. At Gartner, I’ve spoken to a few clients about options to reduce this impact while improving customer engagement and potentially even boosting revenue. Those conversations center on recommerce – specifically resale. Here, […]

Tech Buying Basics Role of the Week: Retail Store Operations

Who’s Who in Retail? This week, I was going to look at a banking role, but then I thought, ‘banking gets the limelight all the time’. Everyone is targeting banks and anyone who sits in banking HQ. Retail shares some characteristics with banks (especially Retail banks). They both tend to have large numbers of consumer […]

Tech Buying Basics Role of the Week: Store Operations in Retail

Who’s Who in Retail? This week, I was going to look at a banking role, but then I thought, ‘banking gets the limelight all the time’. Everyone is targeting banks and anyone who sits in banking HQ. Retail shares some characteristics with banks (especially Retail banks). They both tend to have large numbers of consumer […]